A Bit About Me
As a passionate and motivated professional, I’m continually striving to improve my techniques, expand my skillset and find new opportunities to grow. Each of my projects has provided this growth and allowed me to establish myself within this competitive industry.
January 2018 - December 2020
July 2015 - November 2016
December 2014 - June 2015
Creating and editing videos for YouTube and TV Channel (Shubhsandesh) with 2D animations & Motion Graphic Designs in Adobe After Effects & Premiere Pro. Creating and designing E-book, book covers, designing broachers, invitations, banners, logos and social media posts with Adobe Photoshop & Illustrator. Work with a wide range of media and use graphic design software. Creating, editing & designing a website of Family Life Ministries. Creating web forms, publishing, analytics, and creating a database. Managing YouTube channel, social networking websites.
Support for installation & configuration of mobile hardware, operating systems and applications, Diagnosing and solving hardware or software faults. Logging the queries of customers and employees.
Analysis of call logs to discover any underlying issues.
Performing electrical safety checks on the customer’s computer equipment. Responding to call-outs in a timely fashion.
Support customers by answering the incoming calls for product & service queries; and helping them with more information about the product. Resolving product or service problems by clarifying the customer’s complaints; determining the cause of the problem; selecting & explaining the best solution to customers, and follow-up to ensure resolution. Ensuring documentation for all the queries & complaints handled daily. Maintaining their respective quantity & quality scores.